Job review from Alan in Binghamton, NY 13901 on 12/10/20

Jay thought digging out the 4x4 deck posts would be a problem so he had a supervisor come the next day who recommended a retaining wall should be temporarily removed at additional cost. This appeared to both me and my wife an attempt to increase the project cost, especially since the two other estimates we had did not recommend removing the wall.

Tess was great.

Samir didn't recommend the retaining wall should be temporarily removed for the deck posts and a compromise was made. Actually, 6x6 posts were used instead of 4x4 extenders at no extra cost, so that was a plus.

After the job was done, I contacted Jay about a spot on the retaining wall that wasn't patched and he called me the next day to say he'd take care of it the next time he had a job in the area. Since it's a seasonal camp, it would be great if another installer could do it before winter rather than wait for another job near Skaneateles Lake.

Tarps should be provided for crews to protect floors and flower beds. It's a seasonal cottage so the water was turned off a few days before the end of the project and made clean up harder., The crew cleaned up the best they could, but tarps over the floors and myrtle beds would have helped greatly.