"I also spoke with Jim Stoddard who is also one of the owners at our agency and will be having you guys do some work at his house starting in December I believe. He said he was thoroughly impressed with Andy at your company who came to his house and laid out some options to help mitigate water from getting into his basement. Jim said Andy was extremely professional and provided some real time estimates on what work needed to be done so he signed on the spot.
It’s always nice to get some positive feedback in regards to your team so I wanted to pass that along."
They addressed and solved the problem completely. I'm totally thrilled...